Shipping + Returns

Shipping Rates + Durations
Newfoundland + Labrador (Local):
  • Free Express Shipping on all orders over $150.00 (1-2 Business Days)
  • $10.00 Flat-Rate Express Shipping (1-2 Business Days).
Canadian Orders: 
Free Express Shipping on all orders over $150.00 (2-4 Business Days).
  • $14.00 Flat-Rate Standard Shipping (3-9 Business Days).
  • $18.00 Flat-Rate Express Shipping (2-4 Business Days).
USA Orders:
  • Free Express Shipping to the United States on all orders over $150.00.
  • $25.00 Flat-Rate Express Shipping (2-4 Business Days).
  • House of Glam is not responsible for any customs, duties, or taxes applied to your order. Any fees incurred after shipping are the sole responsibility of the Customer.
International Orders:
  • Free Express Shipping Internationally on all orders over $150.00.
  • Shipping Costs for orders under $150.00 will be calculated at checkout.
  • House of Glam is not responsible for any customs, duties, or taxes applied to your order. Any fees incurred after shipping are the sole responsibility of the Customer.
All orders are processed and shipped within 1 business day after the order has been placed.
 
Shipping Policy
  • Shipments are processed during business hours Monday through Friday.
  • There may be a delay in shipping or processing during peak times such as sales or holidays as we experience a high volume of orders during these times.
  • We are not responsible for shipping delays once your package has been passed on to the carrier.
  • We are monitoring the COVID-19 situation as it develops and changes, however, there may be shipping delays that are beyond the control of House of Glam.
  • COVID 19 DELAYS - Please be advised that the CP, UPS, DHL and international carriers have suspended delivery guarantees since the beginning of the pandemic. They will not issue refunds for packages delivered late.
  • House of Glam is not responsible for lost packages as a result of an incorrect address being entered at checkout. It is the responsibility of the Customer to ensure the correct address has been provided. Once the order has shipped there is nothing we can do to edit or change the address. 
  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Return Policy
Gift Cards are non-refundable but can be used towards any retail products.
 
House of Glam will accept returns of unused or unopened products, but must be notified within 7 days of receiving your order. The Customer will be responsible for any shipping/duties cost associated with return shipping. Return items can be addressed to:
 
House of Glam Inc.
PO Box 1084
Torbay STN MAIN, NL
A1K 1K7
Training
Once Training has been purchased our website automatically enrolls the Student in the respective course, therefore, Training is non-refundable.